Frequently Asked Questions
Everything you need to know about your MADMIA shopping experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, socks cannot be returned once they have been tried on or removed from their carding.
Do you offer international shipping?
Yes, MADMIA ships worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
How should I wash my MADMIA socks?
To keep your socks vibrant and fun, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry and avoid tumble drying to protect the special embellishments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.
How do I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey to your doorstep.